mb39 Privacy Policy
This policy explains how mb39 handles your personal data — how we protect it, and what we use it for — along with your rights.
This Privacy Policy ("Policy") is an agreement between mb39 and users ("you" or "user") of the mb39 platform, website, and mobile services, setting out how we handle personal data. By using mb39 services, you are considered to have accepted the terms of this Policy. We encourage you to read this Policy before continuing to use our services.
Types of data we collect
Personal profile data
Data collected at registration and during continued use of the service includes—
- Name, date of birth, and gender
- Email address
- Phone number (for verification)
- Payment identification data
Usage data
Data automatically recorded each time you access the platform—
- IP address, browser type, and version
- Gaming history and deposit/withdrawal records
- Device and operating system information
- Pages visited and session duration
Payment data
When depositing or withdrawing via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer—
- Payment method and amount
- Payment confirmation code
- Payment card data (not stored by us — handled by the relevant service provider)
Communication records
Information obtained when you contact customer support —
- Live Chat conversation history
- Email correspondence content
- Complaints and requests
Purposes for which your information is used
mb39 uses your personal data for the following purposes —
- Account management — To create your account, verify your identity, and provide secure access.
- Payment processing — To handle deposits and withdrawals smoothly (withdrawals processed within 5 to 30 minutes).
- Compliance checks — To carry out KYC (Know Your Customer) verification and Anti-Money Laundering (AML) measures.
- Customer support — To assist you via 24/7 Live Chat and email, and to resolve complaints.
- Platform improvement — To analyse data for improving service quality and resolving technical issues.
- Security — To monitor data and protect against unauthorised access, fraud, and cyber attacks.
- Responsible gaming — To review your gaming behaviour and provide tools to help you stay in control.
Sharing policy with third parties
When mb39 shares your personal data with third parties, we follow the policies below —
Service partners
Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay), software providers, and technology partners — they receive data only to perform the service and may not use it for their own purposes.
Legal requests
Where there is a legitimate legal request or official investigation, we may be legally required to disclose information.
What we will never share
We do not sell or rent your personal data to advertising companies, data brokers, or any third parties unrelated to mb39's services.
Data security measures
mb39 has strong technical and administrative safeguards in place to protect your personal data —
- SSL/TLS encryption — All data transmissions are protected with SSL encryption so they cannot be intercepted by anyone.
- Firewall protection — Servers are protected by an advanced firewall that blocks unauthorised access.
- Access control — Staff access to data is restricted to those whose role requires it.
- Audit logging — Regular checks are performed and unusual access is detected in real time.
- Data minimisation — We do not retain personal data beyond what is necessary; it is kept only for as long as security and legal requirements demand.
Even with technical security measures in place, we cannot guarantee that data transmission over the internet is 100% secure. We therefore ask that you also take care to protect your own account security.
Cookies and tracking technologies
The mb39 website uses cookies and similar technologies to improve your gaming experience —
Essential Cookies
Cookies that are strictly necessary for the service to function correctly (session management, security tokens). Disabling these cookies will prevent the service from working properly.
Functional Cookies
Cookies to remember your preferences (language, settings) — you can disable them, but some services may not work properly.
Analytics Cookies
Cookies to check usage patterns and improve our service — these cookies do not reveal personal data and only use aggregated statistics.
Disable Cookies
You can disable cookies in your browser settings. However, if essential cookies are disabled, mb39 account login may not work normally.
Your Data Rights
As an mb39 user, you have the following rights regarding your personal information—
- Right to Access — You can request to know what data mb39 holds about you.
- Right to Correct — If your personal information is inaccurate, you can request a correction. You can also update it yourself in your account settings.
- Right to Delete — You can request deletion of your personal information, as long as it does not conflict with legal requirements or financial record-keeping obligations.
- Right to Restrict — In certain cases, you can request that we temporarily restrict how we process your data.
- Right to Export — You can request that data you have provided be delivered to you in a readable format.
- Right to Object — You can indicate that you object to our processing of your data for a specific purpose.
To exercise any of these rights, contact us at [email protected]. We will first verify your account identity before proceeding.
Data Retention Period
mb39 retains data only for as long as necessary to provide services and comply with legal requirements—
- While your account is active — Data is retained for as long as your account exists.
- After your account is closed — Payment and legal records are retained for a set period as required by law.
- Live Chat records — Retained for a set period for service improvement and dispute resolution.
- Encrypted payment data — Retained for as long as necessary for financial audits and dispute protection.
Data beyond its retention period is securely deleted or anonymised so that no one can identify it.
Under 21 Protection
mb39 services are only available to users aged 21 and above. We restrict access for those under 21 and do not collect personal information from children or minors under 18.
If you find that a child has submitted personal information, please contact us immediately at [email protected] — that data will be deleted right away.
Policy Updates and Notification
mb39 reviews and updates this privacy policy regularly. When significant changes are made, we will notify you in advance through the following methods—
- A visible notice will be posted on the website
- A notification will be sent to your registered email address
Continued use of the service after a policy change will be taken as acceptance of the updated policy. If you do not agree, you can contact us to request that your account be closed.
Privacy Contact
If you have questions, complaints, or data requests related to this policy, you can contact the mb39 support team—
Email: [email protected]
Live Chat: 24/7 Myanmar-language customer support
Our support team reviews all data requests and verifies that the information belongs to you. Please include your account ID to help us resolve it smoothly.